We are not responsible for any tubers left in the mail box/outside that may have froze, for improper handling, improper storage, improper planting, or factors out of our control once tubers are shipped. We pride ourselves on providing viable healthy tubers and do our absolute best when dividing, packing, and shipping. If you have a concern with your tubers you must to contact us within 48 hours of delivery to resolve any possible refund. After 48 hours we will not be providing refunds. By purchasing any listed tubers are you acknowledging and agreeing to how we personally run our dahlia tuber sale.